Frequently Asked Questions

This Agreement was last modified on 18th february 2023

Shipping Information

What Shipping Methods Are Available?

We offer a variety of transportation methods, including DHL, FedEx, UPS, EMS, etc. The exact shipping costs and timings depend on your destination and order weight. You can select the mode of transportation that is best for you on the checkout page.

How Long Will it Take To Get My Package?

Generally speaking, we will ship the goods within 1-3 working days after receiving your payment. Once shipped, you can expect to receive the package based on the transportation method and destination you selected. Usually, it takes 3 to 7 working days for international delivery and 10 to 25 working days for small postal packages.

How Do I Track My Order?

After delivery, we will send you a notice by email or SMS, including the tracking number and inquiry website. You can check the latest status of your order on the website of the corresponding logistics company by clicking the website or entering the order number.

Do I Need A Account To Place Order?

No need. You can browse products directly on our website and add them to your shopping cart, then fill in the delivery information and payment method to complete the order. Of course, if you sign up for an account, you can enjoy more benefits and services, such as points, coupons, favorites, order history, etc.

FAQ Second Version

What Shipping Methods Are Available?

We offer a variety of transportation methods, including DHL, FedEx, UPS, EMS, etc. The exact shipping costs and timings depend on your destination and order weight. You can select the mode of transportation that is best for you on the checkout page.

How Long Will it Take To Get My Package?

Generally speaking, we will ship the goods within 1-3 working days after receiving your payment. Once shipped, you can expect to receive the package based on the transportation method and destination you selected. Usually, it takes 3 to 7 working days for international delivery and 10 to 25 working days for small postal packages.

How Do I Track My Order?

After delivery, we will send you a notice by email or SMS, including the tracking number and inquiry website. You can check the latest status of your order on the website of the corresponding logistics company by clicking the website or entering the order number.

How Do I Place an Order?

Placing an order is as simple as the following steps:
Find the product you like on our website and click the “Add to Cart” button.
Check the number of items and the price in the shopping cart page, and click the “Checkout” button.
Fill in the shipping address, shipping method and payment method on the settlement page, and confirm the order details are correct.
Click the “Order” button and follow the prompts to complete the payment operation.
Upon receipt of payment confirmation, we will ship the goods to you as soon as possible and notify you of logistics information via email or SMS.

How Should I to Contact if I Have Any Queries?

We offer online customer support 12 hours a day, and you can also contact us by phone or email. Thank you for your attention to our products!

Do I Need an Account to Place an Order?

No need. You can browse products directly on our website and add them to your shopping cart, then fill in the delivery information and payment method to complete the order. Of course, if you sign up for an account, you can enjoy more benefits and services, such as points, coupons, favorites, order history, etc.

Do you offer quality warranty?

Of course we offer quality warranty for our products. If there is any problem with the quality, we will help you to solve it or refund you.

Can you accept to use my own freight forwarder?

Yes.please contact our CS for detail.

Who will be responsible for customs?

This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. lt is your responsibility to ensure that you comply with these requirements.

When can I get a quotation?

On weekdays the quotation will be offer in 24 hours after we receive the inquiry. Please fill in your right email address.

What is the valid date of the wholesale quotation?

The quotation is effective in a 2 weeks. If you are satisfied with the price please place your order in 2 weeks.

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